Delivery and return policy

Delivery

We will ship your order within 48 hours after the order has been confirmed.

We offer the following delivery methods:

DAO - Delivery to private address

GLS - Delivery to parcel shop, private address or workplace

PostNord - Delivery to private address or parcel box/post shop

You will receive an email with a track & trace number after your order has been shipped. We do not currently offer local pickup.

We only deliver to Danish addresses.

Right of withdrawal

When you shop at Komiko.dk, you as a consumer have a 14-day right of withdrawal. The withdrawal period begins 14 days after you have received your item(s).

To exercise your right of withdrawal, you must notify us within 14 days of receipt of the item(s) that you wish to cancel your purchase. The message must be sent to [E-mail] where you must clearly state your wish to cancel your purchase. You cannot cancel by simply refusing to receive the item without also clearly notifying us of this.

If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

Return

You must return your goods to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. Please return the goods in the original packaging. Please include the order number in the package.

When returning, you are responsible for ensuring that the item is packaged properly. You bear the risk of the package/items until we receive them. Therefore, keep the postal receipt and any track and trace number.

If you do not pick up your package and it is returned to us, we will deduct a fee for return costs imposed on us by the shipping company from your order. 

General information

Komiko Aps (“Komiko”)

Established 2023 CVR. no. 44335239

Borgmestervangen 27, 2. 3 2200 Copenhagen N

Email: [Insert email]

Phone [insert number]

Payment

You can pay with:

VISA/Dankort

Mastercard

Mobilepay

Lost right of withdrawal

You lose your right of withdrawal if;

  • You break the seal on goods that are not suitable for return for health protection or hygiene reasons. For example, food, over-the-counter medicines, health food products, cosmetics, etc. The term “seal” also includes special packaging that protects the goods and serves as a guarantee that the goods have not been opened.

Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.

Condition of the item

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, properties and functioning of the goods.

The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get back the shipping costs. We recommend that you return the item in the original packaging. If the original packaging is missing, it may result in a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will of course get the amount you have paid to us back, including any delivery costs. However, this does not apply in the following cases:

  • If you have purchased multiple items in an order and only regret part of your purchase, we will not refund the delivery costs.
  • If you have chosen a delivery method that is more expensive than the cheapest delivery method we offer, you will not be refunded the difference.

In the event of a decrease in value for which you are responsible, this will be deducted from the purchase price. When returning the purchased item in the event of cancellation, you must pay the costs yourself.

We will refund your payment without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make such refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

If you regret your purchase, the item must be sent to:

Borgmestervangen 27, 2. 3 2200 Copenhagen N

Access to complaints

If you want to complain about your purchase, please contact our email [EMail].

If we are unable to find a solution together, you have the following options for complaining:

  • Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg
  • Center for Complaints Resolution, via the Complaints Portal for the House of the Boards here
  • The EU Commission's online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr .

Privacy Policy

In order for you to enter into an agreement with us and shop at [xxx.dk], we need the following information about you:

  • Name
  • Address
  • Telephone number
  • Email address
  • Information about what you have purchased

We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase.

We also work with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.

The data controller at Komiko.dk is Quyen Pham.

You have the right to be informed about what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. You can contact us at [Email].

Reservations and disclaimer

Komiko reserves the right to any tax changes, price and proofreading errors, technical errors, sold-out items and force majeure, including labor disputes and deficiencies in or delays in deliveries from subcontractors.